Booking Deposit

Secure Your Delivery Time on Our Calendar

1 h

10 Australian dollars

Client's Location

Service Description

Secure your booking request today. We will personally contact you with a final quote and to lock in your dedicated delivery time. Please note: We highly recommend calling in advance to confirm availability.

Cancellation Policy

Carnell Direct Booking Policy Our booking process is designed to be as transparent and straightforward as our pricing. We believe in fairness and clarity for all our customers. Please review the following policy before making a booking. 1. How to Secure Your Booking To begin the booking process, we require a $10 Booking Deposit. This non-refundable deposit secures your place in our schedule and allows us to begin allocating resources for your job. 2. Final Confirmation and Invoice Once your deposit is received, our team will contact you directly to confirm all the essential details of your delivery (e.g., pick-up/delivery addresses, freight size, and any special requirements). Based on these details, we will calculate the total cost using our transparent formula (Flagship Pickup Price + $1.85/km Rate). A final invoice will then be sent to you with the $10 deposit already credited. Your booking is considered fully confirmed once this final invoice has been paid. 3. Cancellations & Rescheduling We understand that plans can change. The following terms apply: Cancellation by Customer: The initial $10 Booking Deposit is non-refundable under all circumstances. If you cancel after paying the final invoice, a refund of that final payment amount is only possible if the cancellation is made with more than 24 hours' notice. Cancellations made with less than 24 hours' notice will result in the forfeiture of all payments made. Rescheduling: If you need to reschedule your booking, please provide us with at least 24 hours' notice. We are happy to transfer all payments made (including your deposit) to a new, available time slot at no extra cost. Rescheduling requests made with less than 24 hours' notice may not be possible and may be treated as a cancellation. 4. Our Commitment to You Your trust is our priority. If we ever have to cancel a confirmed booking due to an unforeseen circumstance on our end (such as a vehicle issue or emergency), you will receive an immediate 100% full refund of all payments made, including your initial $10 deposit.

Your Trusted Courier Across Melbourne's East and Beyond

Carnell Direct is committed to providing a reliable, owner-operated courier service across the Melbourne Metropolitan area. We specialise in fast, transparent, and accountable logistics, with a core focus on serving the Eastern Suburbs. Our pricing is simple and upfront, ensuring you know the cost before you book.

Our Courier Services: Tailored to Your Needs

We offer two primary delivery speeds to ensure your parcels arrive on your schedule.

Standard Service (4-6 Hour Window): Reliable & Cost-Effective

Perfect for your everyday business and personal delivery needs, our Standard Service guarantees your items are delivered safely and efficiently within a 4- to 6-hour window. This service provides fantastic value without compromising on the professional handling you expect.

Extensive Coverage Across Melbourne:

Our standard service area is comprehensive, ensuring we can be your single courier for deliveries across key regions. We regularly service:

The City & Inner West: Your dependable link to high-traffic areas including the Melbourne CBD, Docklands, Footscray, Preston, Richmond, and Sunshine.
South-East & Bayside Suburbs: We provide consistent and reliable routes to Berwick, Brighton, Caulfield, Clayton, Cranbourne, Hawthorn, and Springvale.

Express Service (2-3 Hour Window): When Speed is a Priority

For your most urgent and time-sensitive packages, our Express Service is the solution. We prioritise your delivery, guaranteeing a pickup-to-drop-off time within a 2- to 3-hour window.

Rapid Delivery Across All Our Service Areas:

Our Express service is available for all our key delivery zones, providing a fast-track option when you need it most.

Local Eastern Suburbs: Get unbeatable speed for urgent items within our core service area, including Wantirna, Boronia, Bayswater, Croydon, Ferntree Gully, Kilsyth, Ringwood, and The Basin.
Metro East: We connect key business hubs with rapid deliveries to Blackburn, Box Hill, Dandenong, Glen Waverley, Knoxfield, Mitcham, Mulgrave, and Rowville.
South-East & Bayside (Express): Time-sensitive goods are delivered directly and without delay to Berwick, Brighton, Caulfield, Clayton, and Springvale.
Outer Fringe Connection: Our network provides an urgent link from the East to Melbourne's fringe suburbs, including Altona, Campbellfield, Craigieburn, Keilor, Pakenham, Point Cook, Tullamarine (Melbourne Airport), and Werribee.